Frequently Asked Questions
Why should I buy your planking?
- We’ve seen all the other floors out there, and our prefinished planks have a style and historic character that can't be matched by the big box stores or even many other companies selling wide planks (see "Our Planks" and "Our Finishes" for details).
- Our handcrafted period reproduction planking looks like an old plank floor, not an expanse of perfectly flat wood covered in shiny polyurethane (like a dance floor). Our floors have the character and charm of an old tavern floor without the expense of antique or reclaimed woods at much higher prices.
- We’ve sold hundreds of custom floors in Pennsylvania, and around the country to satisfied and loyal customers. Repeat and referral business is quite a large portion of our sales.
- Honest, Personal Service: When you call, we will personally answer your questions and guide you through the whole process. Whether you order is for 100 square feet or 2,000 square feet, we are involved from beginning to end.
- If our schedule permits, we will personally deliver your planks and spend as much time with you as necessary to answer your questions. We love meeting our customers and seeing where our planks are being installed. It’s the part of owning this business that we enjoy the most.
I’ve heard that wide planks will cup, so my contractor says I shouldn't buy anything over 5 inches wide. Is that true?
- We've seen wide plank floors that are more than 250 years old that are as flat as the day they were laid and 5-year-old strip floors cupped badly. Width isn't the issue to "flatness" as much as moisture control and methods of installation are.
- Yes, you can get the occasional board that goes rogue, but we've sold thousands of big planks without any major cupping issues. We stand by our floors and will work with you to repair or replace any planks damaged after installation.
Which Wood Species is best for me?
This leads to so many questions. The best answer is to call us at (215) 997-3390 so we can discuss your design goals and lifestyle.
Which finish is right for me?
Click Here for a detailed write-up on choosing the right finish.
Can I install your planks in a kitchen?
Certainly. About 30% of our floors include a kitchen in the floor plan. Plank flooring adds a warmth and softness to a kitchen or bath better than ceramic tile or stone.
Is wood ok over radiant heat?
Yes, we’ve sold many floors to customers with radiant heat. Wood is an excellent conductor of heat, and radiant heating works well with wide plank flooring. Let us know which type of radiant system you are planning on using, and we will discuss the details with you or your contractor to ensure a perfect installation.
Getting Price Quotes & Samples
What information do I need to get a price quote?
To provide a fixed price quote to you for the various wood species and finishes we offer, you only need to give us the total square footage of your project and a delivery address or just the zip code.
How long is your price quote good for?
A quote is good for 60 days. In the past, we’ve been able to honor price quotes as old as a year or longer. We will do everything we can to maintain the prices we offer for as long as we can. We will notify you if the prices have changed and give you a reasonable time to go with the original price quote.
Are samples free?
Yes. If you want to proceed after receiving our price quote, we will send a box of samples priority mail at no charge or obligation.
What are the steps to placing an order?
Click here to link to "Our order Process".
Is a deposit required?
Our usual terms are a deposit of 50% with a signed order and 50% at delivery. We accept personal checks, MC, VISA, American Express and Discover Cards.
How much lead time do I need?
This depends on your quantity ordered. For orders less than 1,000 square feet, plan for about 5 weeks from the time we receive a deposit until delivery. Orders greater than 1,000 square feet will take longer. We are very good at scheduling and have rarely been the cause of a delay on a project. More often than not, we are asked to hold up delivery until the project is ready.
Remember: Our planks should be installed as the last item in your project. If you would be ready to install wall-to-wall carpeting, then you’re ready to install our planks.
How do you ship the planking?
We inspect and wrap our planks in packages of two planks face to face with foam protection between finished surfaces. We will personally deliver your planks unless you are very far away (more than 700 miles from our shop, or sometimes farther if it saves you money and we have the time) or our schedule does not permit it. Then we will ship via common carrier or UPS Freight.
Receiving the flooring?
If we deliver and you ordered more than 400 square feet, or if we have to carry the planks over hill and dale to get them inside, you should plan to have some help available.
How much room do I need to store the planks?
Since our planks are very long, you’ll need a dry space about 3 feet x 13 feet to store them, and wider if your order is greater than 400 square feet.
Choose a qualified installer to install your flooring to ensure it is installed correctly in accordance with National Wood Flooring Association Standards (NWFA)
Although we have recommendations for installations we always defer to the installer since it is his responsibility to install the floor properly in accordance with nationally accepted standards, and overriding local conditions. For example he must be aware of moisture issues in or below the subfloor that will affect the long term quality and integrity of the floor installation.
Planks must be properly acclimated to the installation area and moisture readings must be taken to assure the subfloor is within 2% moisture content of the planking. See NWFA installation guidelines for a detailed explanation.
How do I maintain my floor?
Maintenance procedures will vary slightly for each finish type and will be provided in writing at delivery. However oil finishes only require vacuuming, damp mopping and occasional use of the OSMO Cleaner Wax to keep the finish in new condition.
How should I protect the new floor?
You want to make sure the floor is protected after installation when other work is still going on. Ram Board is perfect for this purpose and is readily available at Home Depot, Lowes, Uline, etc.
How do I protect against scratches?
Protect wood floors from grit, dirt, and sand by placing mats and throw rugs at doorways. Install felt pads under furniture legs and vacuum/dust your wood floor regularly. Test any rubber-backed, foam-backed, or non-skid rugs or rug pads. They may contain additives that will discolor the floor or eat into the finish. Do not use plastic or metal floor glides.
Precautions for New Flooring
Your flooring has been finished with one of the best finishes available anywhere. However, all finishes take time, several weeks, and even months to cure to final hardness. Placing carpets and throw rugs on top of new flooring will extend the curing time substantially. During this cure time, it is important not to cut or scuff through the finish. Avoid knobby, hard-soled shoes and high heels, especially with hard plastic nubs. They can cause compression damage. We always recommend installing wood flooring late in your project. If construction or painting work is still to be done after the floor is installed, be sure to protect it properly.
- If light work remains, (painting, etc), then lay down one or two layers of contractors’ paper. DO NOT TAPE IT TO THE FLOOR. TAPE IT TO THE BASEBOARDS INSTEAD.
- If heavier work remains, including the use of scaffolding or ladders, then lay down a layer of paper and use ¼-inch plywood to protect from damage from dropped tools, grit, or nails. DO NOT USE PAINTERS TAPE (or any tape) because the tape can bond to the finish and pull it off when removed. DO NOT USE STEAM CLEANERS ON ANY WOOD FLOORING! It will eventually lift the finish by swelling the wood around nail holes.
To move furniture or refrigerators, follow these instructions:
- Lay down a clean blanket.
- Use ¼-inch thick plywood on top of the blanket (not cardboard).
- Lift or move the furniture onto the plywood.
- Roll or slide the furniture on the plywood. Two blankets and two pieces of plywood make it easier when moving across a whole room. Keep placing one in front of the other as you go across the floor.
- DO NOT PULL THE BLANKET TO MOVE THE FURNITURE!
Recommended Residential Hardwood Floor Maintenance – OSMO Polyx Oil Finishes
(We Will Send Specific Instructions for Your Actual Finish.)
If you remember nothing else from this write-up, just remember to use the OSMO Liquid Cleaner Wax often. Your floor will stay cleaner, resist stains, and look better with each application.
Protect the Floor
Place tracking mats at the exterior doors, in front of sinks, and in heavy-traffic areas. Place FELT pads on chairs and furniture to prevent scratching. Do not use plastic or metal floor glides.
All Finishes - Clean Regularly
Dust mop or vacuum the floor with a bristlehead vacuum on a regular basis. Spills and dirt may require more than just mopping. To thoroughly clean the floor, lightly sponge mop with a mild soap solution using a DAMP MOP. Do not soak the floor or allow water to puddle or run into seams.
IMPORTANT! DO NOT USE:
- Steam Cleaners on any Hardwood Floors.
- Any dishwashing detergent such as “Dawn” or any other degreasing cleaners that will strip the oil finish from the floor (it is important that any cleaning services are aware of this)
- SIMPLE GREEN, MURPHY’S OIL, OR ANY CLEANING PRODUCT NOT SUITED FOR WAXED FLOORING (as indicated on the label) It may also strip the finish from the floor.
- Any product containing beeswax. It will water spot badly.
- For Unstained Natural European Hard-Wax Oil finish, use the OSMO cleaner wax and occasionally apply another coat of the OSMO hard-wax oil to rejuvenate the finish.
- For deep cuts or gouges, you can sand the damaged area as needed and apply two coats of Hardwax Oil to the area 24 hours apart. Color variations will “catch-up” within a few weeks. You can order additional OSMO Polyx Oil and OSMO Cleaner Wax at amazon.com